Doug Clement, Partner - Claims Management and cost containment |
Doug was born and raised in Sherbrooke, Quebec, Canada, and began his insurance career in 1991 working in life sales for London Life and later as a manager for a financial services firm. In 1996 Doug transitioned into Travel Insurance working for a large TPA where he developed and managed a team dedicated to the recovery of insurer's losses incurred as a result of accidents. In 2006, with his business partners, Doug launched TCS, a niche firm dedicated to loss recovery. With 21 years in the insurance industry, and a natural ability for finding claims recovery solutions that others fail to see, Doug and his team use their expertise and strong intuition which has resulted in millions of dollars of recoveries for insurers and garnered his reputation as an expert in his field. As a senior executive Doug's problem solving skills and common sense approach have proven invaluable in all aspects of new business development. Doug's reputation is one of honesty and adherence to principle. He is known as a compassionate leader who is doggedly persistent in obtaining the best possible results on each and every matter assigned. Claims operations are one of Doug's passions. He was instrumental in the design and development of TCS's proprietary claims handling processes and the subsequent build of software that followed. He is a hands on leader able to anticipate problems and respond pro-actively. He maintains a policy of openness and accessibility, while overseeing and mentoring others within the industry. |
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